OP6008E - Airport operations and service quality
Objectives
General objective:
After completing this module, the student will be able to :
- Explain the operating modes of the various stakeholders on airport platforms,
- Describe the organisational structure and relations between the different services and/or actors,
- Analyse the main procedures in order to ensure the continuity of operations and to meet the challenges of customer satisfaction.
Detailed objectives:
After completing this module, the student will be able to :
- Explain the role, the responsibilities and the processes of an airport operator, either large or regional, European or extra-European
- Explain the relations between airports and their customers (airlines, passengers, tenants…)
- Explain the key processes of airport operations (passenger, baggage, airside) and analyse their most common issues
- Organise the management of airport resources
- Identify and monitor the key drivers of airport quality of service.
Position in the programme
After : Passenger’s terminals
Before : Airport Crisis Management
Form of assessment
Total assessment hours: 0.75
In brief
ECTS credits 0
Number of hours 31
Contact(s)
Places
- Toulouse