SH6001E - Human resources management in airports

Objectives

General objective:

After completing this module, the student will be able to :
- prepare him/her-self for a future entry on the airport job market
- apply current trends of Human Resource Management (HRM) within the specific organization of an airport operator,
- Present the challenges of human resources management in small, regional and international airports;
- Understand the relations between airport operation partners and the impact of safety and security requirements on human resources management;
- Give methods of effective people management (internal communication, training process, skills management, conflict management, etc.).

Detailed objectives:

After completing this module, the student will be able to :
- identify the different career prospects on an airport,
- prepare oneself to the process of integration in professional life according to geographical and cultural variations,
- explain the relation between social actors on an airport and discuss the HR-related aspects with regards to the required airport safety and security requirements
- use methods of effective people management (recruitment and selection, performance evaluation, talent management),
- apply the manager’s qualities expected from team members
- communicate in an adapted manner to manage people in an efficient way,
- adopt the required management style taking into account the expectations of the future team members having a different culture,
- solve communication misunderstanding, manage conflicts as well as create team building situations in a cross-cultural context.

Position in the programme

Early January

Hours

• Lecture : 30h

Form of assessment

Total assessment hours: 3