SH6004E - Airport Crisis Management

Objectives

General objective:

After completing this module, the student will be able to :
- Know how to react to a crisis linked to a major event involving stakeholders in the airport community ;
- Draw a communication strategy to be developed in the management of airport crisis.

Detailed objectives:

After completing this module, the student will be able to :
- describe the risk assessment system in airports ;
- describe how airlines deal with crisis at airports ;
- describe Collaborative Decision Making (CDM) organisations and explain the role of CDM in crisis management ;
- Identify major involved parties in crisis management and implement a crisis organization ;
- analyse and apply a Crisis Communication Plan

Position in the programme

After MSAM_OP605 “Airport operation and quality of service”

Hours

• Lecture : 17h

Form of assessment

Total assessment hours: 2.5