SH6004E - Airport Crisis Management
Objectives
General objective:
After completing this module, the student will be able to :
- Know how to react to a crisis linked to a major event involving stakeholders in the airport community
- Draw a communication strategy to be developed in the management of airport crisis.
Detailed objectives:
After completing this module, the student will be able to :
- describe the risk assessment system in airports
- describe how airlines deal with crisis at airports
- describe Collaborative Decision Making (CDM) organisations and explain the role of CDM in crisis management
- Identify major involved parties in crisis management and implement a crisis organization
- analyse and apply a Crisis Communication Plan
Position in the programme
After MSAM_OP605 “Airport operation and quality of service”
Hours
- Lecture : 17h
Form of assessment
Total assessment hours: 2.5
In brief
ECTS credits : cf Teaching Unit
Number of hours 19.5
Contact(s)
Nicolas LAMBALLE
Responsable pédagogique / Education manager
Phone : +33 5 62 17 45 31
Email : nicolas.lamballe @ enac.fr
Places
- Toulouse