ME5001 - Management by quality

Objectives

General objective:

A l'issue de ce cours, l'étudiant sera capable de :
- Comprendre l'Approche Processus et l'appliquer à une organisation par processus
- Expliquer les principes généraux des indicateurs comme moyen de mesure des processus.
At the end of this course, the student shall be able to :
- understand the Process approac and to apply it to a process-based organisation,
- explain the general principles of indicators as measuring means for processes.