OP6008E - Airport operations and service quality
Objectifs
Objectif général :
After completing this module, the student will be able to:
· Explain the operating modes of an airport operator and its relations with the airport stakeholders,
· Describe the organisational structure and relations between the different services and/or actors,
· Analyse the main procedures in order to ensure the continuity of operations, to improve performance and to meet the challenges of customer satisfaction.
Objectifs détaillés :
After completing this module, the student will be able to:
· Explain the role, the responsibilities and the processes of an airport operator, either large or regional
· Explain the relations between airports and their customers (airlines, passengers, tenants…)
· Explain the key processes of airport operations (passenger, baggage, airside, supervision) and analyse their most common issues
· Organise the management of airport resources
· Identify and monitor the key drivers of airport quality of service
Place dans le cursus
After : Passenger’s terminals
Before : Airport Crisis Management
Volume horaire (h)
- Cours Magistraux : 21.75h
Examens
Nombre total d'heures d’évaluation : 0.75
En bref
Crédits ECTS : Cf UE
Nombre d'heures 31
Contact(s)
Lieu(x)
- Toulouse