SH6004E - Airport Crisis Management

Objectifs

Objectif général :

After completing this module, the student will be able to :
- Know how to react to a crisis linked to a major event involving stakeholders in the airport community
- Draw a communication strategy to be developed in the management of airport crisis.

Objectifs détaillés :

After completing this module, the student will be able to :
- describe the risk assessment system in airports
- describe how airlines deal with crisis at airports
- describe Collaborative Decision Making (CDM) organisations and explain the role of CDM in crisis management
- Identify major involved parties in crisis management and implement a crisis organization
- analyse and apply a Crisis Communication Plan

Place dans le cursus

After MSAM_OP605 “Airport operation and quality of service”

Examens

Nombre total d'heures d’évaluation : 2.5