SH6004E - Airport Crisis Management

Objectifs

Objectif général :

After completing this module, the student will be able to :
- Know how to react to a crisis linked to a major event involving stakeholders in the airport community ;
- Draw a communication strategy to be developed in the management of airport crisis.

Objectifs détaillés :

After completing this module, the student will be able to :
- describe the risk assessment system in airports ;
- describe how airlines deal with crisis at airports ;
- describe Collaborative Decision Making (CDM) organisations and explain the role of CDM in crisis management ;
- Identify major involved parties in crisis management and implement a crisis organization ;
- analyse and apply a Crisis Communication Plan

Place dans le cursus

After MSAM_OP605 “Airport operation and quality of service”

Volume horaire (h)

• Cours Magistraux : 17h

Examens

Nombre total d'heures d’évaluation : 2.5